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K
CRM

Customer segments

Saved audience definitions used for pricing, campaigns and account-management prioritization.

Saved segments
12
+2
Accounts covered
99
of 148 total
Segment revenue
$14.7M
+9.8%
Avg churn
2.9%
-0.6%
+14.2%

Enterprise cold chain

Tier = Enterprise AND mode = Reefer
Accounts
18
Revenue
$4.2M
Churn
1.1%
+8.6%

High-volume retail

Shipments > 500/yr AND industry = Retail
Accounts
34
Revenue
$6.8M
Churn
2.4%
-3.8%

At-risk mid-market

SLA < 93% AND tier = Growth
Accounts
12
Revenue
$1.1M
Churn
9.7%
+21.4%

Expansion candidates

Growth > 15% AND modes used < 3
Accounts
26
Revenue
$2.4M
Churn
1.8%
+64.0%

New logos (90 days)

Created < 90 days ago
Accounts
9
Revenue
$248k
Churn
0.0%

Segment overlap

Accounts appearing in more than one saved segment.

High-volume retail ∩ Enterprise cold chain
Prioritize for dedicated capacity
6 accounts
At-risk mid-market ∩ Expansion candidates
Conflicting signals — review manually
3 accounts
New logos ∩ Expansion candidates
Strong onboarding momentum
4 accounts