EXC-441012 min
Temperature breach
Reefer set point exceeded by 4.2°C for 38 minutes
HL-28490Mina Clarke
Control tower
Exceptions
Triage every operational exception by severity, assign an owner and clear it before it reaches the customer.
Open exceptions
18
-6across all sites
Critical
2
-1breach of contract risk
Avg time to clear
3h 12m
-48mAuto-resolved
41%
+9.4%by workflow rules
Triage board
Exceptions grouped by severity, oldest first.
Critical2
EXC-440938 min
Missed pickup
Carrier no-show at Denver origin window
LD-3317Alex Morgan
High2
EXC-44081h 24m
Customs hold
Commercial invoice mismatch at Laredo crossing
HL-28472Jamie Lee
EXC-44072h 06m
Dock congestion
Inbound trailer queued past 90-minute threshold
RD-118Owen Price
Medium2
EXC-44063h 41m
Damaged pallet
Two cartons crushed, reported at receiving
ORD-5518Mina Clarke
EXC-44054h 12m
Address correction
Consignee suite number missing on BOL
HL-28466Jamie Lee
Low2
EXC-44046h 30m
Short ship
One line short by 3 units, backorder created
ORD-5512Alex Morgan
EXC-44038h 55m
Late POD
Proof of delivery not uploaded within 24h
HL-28451Owen Price
Root causes
Last 30 days, ranked by frequency.
Carrier no-show
14
Temperature deviation
11
Dock congestion
9
Documentation error
6
Damage in transit
4
Escalation policy
Who gets paged and when.
Critical
Operations lead + customer success
High
Assigned dispatcher
Medium
Regional queue
Low
Regional queue