Customer operations
Support tickets
Customer requests across email, portal and phone with SLA tracking and agent workload.
Open tickets
7
-3First response
42 min
-8 minResolution time
6.8h
-1.2hCSAT
4.8 / 5
+0.1Priority queues
Open volume against the response commitment.
Urgent
2
open · 1h response
High
2
open · 4h response
Medium
2
open · 1 business day
Low
1
open · 2 business days
Ticket queue
Every open and recently closed customer request.
| TCK-4410 | Missing POD for HL-28451 | Northstar Retail | High | Jamie Lee | 12 min ago | Open | |
| TCK-4409 | Reefer temperature report request | Vela Pharma | Portal | Urgent | Mina Clarke | 28 min ago | Open |
| TCK-4408 | Invoice INV-10940 dispute | Lumina Home | Phone | High | Owen Price | 1h ago | Pending |
| TCK-4407 | Add second delivery contact | Sequoia Market | Portal | Low | Jamie Lee | 3h ago | Open |
| TCK-4406 | API webhook returning 500 | Orbit Labs | Urgent | Kai Osei | 4h ago | Escalated | |
| TCK-4405 | Reschedule dock appointment | Axiom Foods | Portal | Medium | Owen Price | 6h ago | Resolved |
| TCK-4404 | Damaged carton claim | Granite Works | Medium | Mina Clarke | Yesterday | Resolved |
7 records
1 / 1
Agent workload
Open tickets and satisfaction by agent.
Jamie Lee
- Open
- 2
- Resolved (30d)
- 18
- CSAT
- 4.8
Mina Clarke
- Open
- 2
- Resolved (30d)
- 24
- CSAT
- 4.9
Owen Price
- Open
- 2
- Resolved (30d)
- 15
- CSAT
- 4.6
Kai Osei
- Open
- 1
- Resolved (30d)
- 9
- CSAT
- 4.7