Support ticket
TCK-4407
Customer request with conversation history, SLA state and linked operational records.
Open
Priority
High
4h response target
Time open
12 min
within SLA
Assignee
Jamie Lee
account manager
Customer
Northstar Retail
Enterprise tier
Ticket details
- Subject
- Missing POD for HL-28451
- Channel
- Requester
- logistics@northstar.demo
- Category
- Documentation
- Created
- Sep 05 · 09:30
- First response due
- Sep 05 · 13:30
Conversation
- Internal noteSep 05 · 09:42 · Jamie Lee
Driver confirmed delivery. Chasing the POD scan from the terminal.
- Ticket openedSep 05 · 09:30 · Customer
We have not received proof of delivery for HL-28451 delivered on Sep 03. Please send a copy.